The process

How It Works

Four steps, from the first conversation onwards.

  1. Consultation

    A director visits your home at a time that suits you. We look at the property, listen to how you live in it and agree a scope and a price. There is no charge and no obligation.

  2. Onboarding Deep Clean

    Every new client begins with a Deep Clean and Reset. It brings the whole home to the standard the regular visits will then hold, so nothing is inherited and nothing is carried forward.

  3. Regular Care

    Weekly or fortnightly visits from the same Household Care Assistant, each a minimum of three hours. Your preferences, priorities and any surfaces needing particular treatment are recorded, and they travel with every visit.

  4. Ongoing Assurance

    Work is checked against the visit's checklist and recorded, so the standard in week forty is the standard in week one. A director reviews anything flagged, and you can raise something at any time.

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