Letting someone into your home is an act of trust. Here is what sits behind it.
Every Household Care Assistant is interviewed in person, and we take up references before any placement. Identity is confirmed from original documents and an enhanced DBS check is completed before a first visit.
Assistants are uniformed and carry photographic identification on every visit. You are introduced to yours at the outset, and you will be told in advance if anyone else is ever to attend.
Our training pathway is drawn from hospitality rather than from domestic cleaning. Assistants are taught a room order, a finish and a way of leaving a home that a five-star housekeeping team would recognise.
That includes the surfaces a household is most anxious about: natural stone, hardwood, antique timber, fine fabrics and specialist finishes. Where a surface needs a particular treatment, we use it.
Confidentiality is a condition of working here, not an optional extra. Assistants do not discuss a client, a household or an address, and they do not photograph anything except the work itself, and then only where you have agreed to it.
A non-disclosure agreement is available on request and we are glad to sign one.
Hawthorne Household Care carries full public liability insurance, and certificates are available on request.
Completed work is photographed and reviewed against the visit's checklist, so standards are verified rather than assumed. If any part of a visit falls short of what we agreed, tell us and we will return and put it right.
Hawthorne Household Care was founded by three directors who had spent their careers in hospitality.
They had seen what a properly trained team does to a room, and how rarely that standard reaches a private home. The company exists to close that gap. We are not naming individuals at this stage; the work is the introduction.